返金ポリシー
RETURNS & REFUNDS POLICY
Last updated: September 18, 2026
Lorvyo is operated by Freestone Royalty Income Partners Lp. If you need help with a return, replacement or refund, contact support@Lorvyo.com.
1. Requesting a Return
For voluntary change-of-mind returns, please contact us within 7 days of receiving your order.
Include your order number, the item you wish to return and the reason for your request. For damaged, defective, incorrect or materially misdescribed items, include photographs or a short video where reasonably available.
Please contact us before sending an item back so we can provide the correct return address and instructions. Contacting us for instructions does not restrict any statutory cancellation or return right.
2. Return Conditions
For voluntary change-of-mind returns, products should be unused and in their original condition, with the supplied accessories and original packaging where available.
Damage caused by misuse, accidental damage or unauthorized modification is not covered by our voluntary return policy.
These conditions do not prevent you from inspecting a product as permitted by applicable law and do not restrict your rights regarding faulty or misdescribed goods.
3. Damaged, Defective or Incorrect Items
Please inspect your order after delivery and notify us of any problem as soon as possible, preferably within 7 days.
This request for prompt notification does not shorten your statutory rights or any applicable warranty.
Where a product is confirmed to be defective, damaged on arrival, incorrect or materially different from its description, we will provide an appropriate remedy, which may include repair, replacement or a refund, in accordance with applicable law.
4. Return Shipping Costs
For non-quality-related returns, including a change of mind or ordering the wrong item, the customer is responsible for return shipping costs, except where applicable law requires otherwise.
For confirmed defective, damaged, incorrect or materially misdescribed items, Lorvyo will arrange or cover the necessary reasonable return shipping costs. Contact us before arranging shipment so we can provide an appropriate return method.
5. Refunds
We will notify you after reviewing your return or reported issue.
Approved refunds will be issued to the original payment method. We process refunds without undue delay and within any applicable legal deadline. Your bank or payment provider may require additional time to display the credit.
Where permitted by law, we may wait until we receive the returned goods or proof that they have been sent back before issuing a refund.
Any partial refund offered as an alternative resolution requires your agreement. This does not affect any deduction permitted by applicable law for handling beyond what is necessary to inspect a product.
6. Exchanges
If you would like a different product or option, contact us to discuss availability and the appropriate return or replacement process. Exchanges are subject to stock availability and do not limit your rights concerning faulty goods.
7. Order Changes and Cancellations
Contact support@Lorvyo.com as soon as possible if you need to change or cancel an order.
We will try to accommodate requests before dispatch. Once an order has entered shipment, we may be unable to stop delivery. Any applicable statutory cancellation or return rights remain available.
8. Limited Warranty
Products advertised with a Lorvyo 12-month limited warranty are covered for manufacturing defects for 12 months from delivery.
Contact support@Lorvyo.com with your order number and a description of the issue. We may request reasonable information to assess the problem and provide troubleshooting, repair or replacement support, or another appropriate remedy.
The commercial warranty does not cover damage caused by misuse, accidents or unauthorized modifications, or ordinary wear. It does not replace, shorten or exclude statutory consumer guarantees or remedies.
9. UK and EU Consumer Rights
Where applicable UK or EU distance-selling law applies, you may notify us of your decision to withdraw from an eligible purchase within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to send the goods back.
A clear statement sent to support@Lorvyo.com is sufficient to notify us of withdrawal. No special form is required.
For a valid statutory withdrawal, we will refund the purchase price and any standard outbound delivery charge required by law. Additional charges for an upgraded delivery service need not be refunded where the law permits.
You bear the direct cost of returning non-faulty goods, except where applicable law requires otherwise. Statutory exceptions apply only where legally permitted.
Applicable EU legal guarantees, including the minimum two-year guarantee for non-conforming goods where applicable, are separate from our voluntary return policy and commercial warranty.
10. Other Mandatory Consumer Rights
Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.
11. Contact
Lorvyo
Operated by Freestone Royalty Income Partners Lp
701 5th Avenue, 74th Floor
Seattle, WA 98104
United States
Email: support@Lorvyo.com
Website: https://lorvyo.com
Please obtain return instructions before mailing a product. The contact address above is not an instruction to return goods without contacting us.